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Of
the many important steps that go into a successful kiosk project,
one of the most important and under-appreciated is post-installation
support/maintenance. A kiosk rollout is an ongoing project, and
keeping your kiosks up-and-running and up-to-date can be a challenge,
especially when your kiosks are in various locations.
To
handle these issues, Self-Service Networks has developed inReach™, a
monthly subscription-based service suite that provides remote
content management, proactive monitoring, and usage analysis for
networks of kiosks or other Internet-based appliances.
inReach
combines the power of enterprise kiosk software with Self-Service Networks' state of the art Kiosk Network Operations Center (KNOC) to provide:
- Management
of user interfaces, which may be unique for single/multiple
kiosks
- Scheduled
or immediate user interface updates
- Notification
and coordination with designated field service engineer
- Usage
analysis, kiosk event history, and statistical reports
- Monitoring
of various peripheral devices (ex. low paper)
- Peace
of mind
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